FAQs
Is CHADO Matcha 100% organic?
Yes! CHADO Matcha is made from 100% organic, ceremonial-grade matcha, halal with no additives or preservatives.
Does matcha contain caffeine?
Yes, matcha contains caffeine. It has natural L-theanine that promotes calm, focused energy by reducing stress and improving mental clarity without causing drowsiness.
Can I use CHADO Matcha for recipes?
Absolutely! You can enjoy it as:
- Traditional tea
- Matcha latte
- Smoothies
- Desserts
How should I store my matcha?
For best freshness:
- Keep it in a cool, dry place (fridge or freezer)
- Avoid direct sunlight
- Seal tightly after each use
Where do you ship?
We currently ship to the Middle East, and European countries. We are continuously expanding to more regions soon.
How long does shipping take?
Shipping times may vary depending on your location:
- USA: 5–10 business days
- Saudi Arabia: 7–12 business days
- Europe: 6–12 business days
Do you offer refunds or returns?
Please note that all sales are final and we are unable to offer refunds or returns.
How can I contact support?
You can reach us anytime via our contact page or email, and our team will respond within 24 hours.